HOW TO PLACE ORDERS:

All products can be purchased from our network of Dealers or by placing an order via online, Telephone, Fax, Email, or Post. Please note that we do not entertain any retail sales at our office.

On-line:
On-line shopping is the easiest, most efficient and the fastest way to order our products. Please select the products by completing the online inquiry form. Once the on-line inquiry is made, you will receive our quotation and confirmation of availability, via Email / Phone / Fax.

Telephone:
Please contact us on 1-416-878-8418 or toll free 1-8883-GBN-INC for inquiries or to place an order over the phone.

Fax:
You may forward your inquiry or purchase order via fax to our Fax #: 1-905-883-0607. Your inquiry/order will be processed within 24hrs. Please make sure to indicate the Printer Model and Cartridge Part #s clearly.

Email:
Please forward your inquiry or purchase order to our email address gbn@sympatico.ca
Your inquiry/order will be processed within 24hrs. Please make sure to indicate the the Printer Model and Cartridge Part #s clearly.

Post:
Your inquiry / purchase order can be forwarded by post to our mailing address: 10520 Yonge Street, 35B-138, Richmond Hill, Ontario L4C 3C7. Your inquiry/order will be processed within 24hrs. Please make sure to indicate the the Printer Model and Cartridge Part #s clearly.

PAYMENT TERMS

Credit Cards:
We accept payments through Visa and Master Cards.

Money Orders:
We accept payments by money orders

Personal & Corporate Cheques:
We accept personal and business cheques from all qualified customers such as Government Departments/Agencies, Schools & Universities, Religious & Charity Organizations, Community Service Centers and reputed Business Organizations. To qualify your organization / yourself for Cheque Payments, please forward a duly completed ¡°Request for Cheque Payment¡± form by fax or email.

PROCESSING TIME:
All orders will be processed and dispatched within 24 hours upon receipt of order confirmation and payment. In case of any discrepancy related to ordering, pricing, stock availability, credit approval, method of payment or method of delivery, customer will be informed about the discrepancy by phone, fax or email.

DELIVERY:
Goods ordered are generally delivered "free-of-charge" subject to a minimum Invoice value of $50 or more per order. There will be an additional shipping & handling charge of $8.50 per shipment if the Invoice value of order is less than $50. Depending on the location, confirmed orders will be delivered either by hand or shipped via Canada Post Express.

Additional Services:
At the time of placing an order, customers may request for additional services such as Express Delivery and Insurance. We will be happy to quote for such additional services, provided that such requests are acceptable to Canada Post or to the selected courier service.

ORDER CANCELLATION:
We may accept order cancellation requests if the goods ordered are still with us. Orders can not be cancelled once they have been dispatched.

If you require more information or clarifications about our shipping policy, please forward your inquiry to: service@gbnweb.com

RETURN POLICY:
1. A Return Merchandise Authorization number (RMA #) is absolutely necessary in order for us to process your request for return.

2. To obtain a RMA#, you may either call our Customer Service Department or Email your request with the Invoice number and date of your purchase.

3. Upon receipt of RAM#, please download the RETURN MERCHANDISE AUTHORIZATION FORM, complete it and forward it together with your item.

4. Please return the item in its original packing with the RMA# clearly marked on the box. Please do not forget to include a copy of your invoice/receipt. If the original purchase was made using a credit card, please provide the same credit card information when completing the Return Merchandise Authorization Form.

5. Please note that cartridges returned without an RMA# or with less than 75% of original ink will not be acceptable for refund/replacement.

6. Processing time of an RMA request is generally 7 business days upon receipt of goods.

7. Customer shall be responsible for delivering the cartridge to Global Business Network Inc. Once approved, Global Business Network Inc. shall deliver the replacement cartridge to customer Free of Charge.

Please Note:
Global Business Network Inc. shall not be held responsible for damages to any devices or equipment connected directly or indirectly to the cartridge. Maximum claim amount shall not exceed the cost of the cartridge